Company Overview
PFSweb is the chosen partner to some of the world's most recognized market leaders.
The company has worked tirelessly to win these prestigious contracts in the first place, and they work passionately and with a steadfast focus on quality to earn their business every day. PFSW invests in leading edge technology, world-class infrastructure and outstanding people, enabling them to offer their clients access to truly best in class capabilities.
PFSW has served Fortune 500 clients since their inception…
Originally formed as a subsidiary of an international wholesale distributor, PFSweb began its history extending core competencies, such as logistics and customer service, to Fortune 500 manufacturers on an outsourcing basis. With the rapid development of the online marketplace, they were well positioned to become a pioneer in eCommerce supporting emerging online brands. Today, their client portfolio reflects expertise with organizations that dominate almost every major industry.
They are a public company…
In 1999, the company did an IPO and today remain one of the few public companies in this space. In a strategic effort to further the depth of the company's eCommerce expertise, they also operate a wholly owned subsidiary, eCOST.com. Serving as a leading multi-category online discount retailer of brand-name technology products and consumer electronics, eCOST.com markets approximately 170,000 different products from leading manufacturers such as Sony, JVC, Canon, Hewlett-Packard, Denon, Onkyo, Garmin, Panasonic, Toshiba and Microsoft primarily over the Internet and through direct marketing.
They are unique in the industry and have expertise with virtually all kinds of products…
Since the company's inception, they have advanced our capabilities to meet the needs of over 50 market dominating brands. PFSW is unique in the industry, sustaining the position of the only end-to-end (e2E) eCommerce solution provider with true international reach and tantamount expertise in both direct-to-consumer and business-to-business initiatives. Company clients fall within a diverse and wide range of industry sectors, including multichannel retail, luxury brands, fragrance and cosmetics, apparel, home improvement, home décor, toys and education, food and beverage, consumer electronics, high-tech manufacturers and aviation.
They have a substantial set of core competencies and a large network of global operations…
The company's core competencies include eCommerce technology, global logistics, order management and fulfillment, inventory management and product warehousing, freight management, returns management, high-touch customer care, financial services, integration services and interactive marketing services. Company solutions are modular and we custom-craft them based upon the unique needs of each client, their brand and their customers. Their operations feature 7 distribution centers and 4 call centers with presence and expertise across multiple international markets. In 2007, we shipped $2.6 billion in client merchandise, responded to over 4 million customer contacts and expanded company fulfillment centers to feature over 2.5 million square feet.
Above all else, the company has a strong client-focused spirit.
Meet company personnel and it will be immediately evident – PFSweb embodies a strong client-focused spirit. They don't view a client engagement as a mere contract, but rather an active partnership. On a daily basis, they are entrusted with the customer experiences of leading brands. The company operates significant sales channels. They are responsible for the deployment and management of sophisticated solutions featuring complex technologies. PFSW directly impacts the growth and profitability of entire business units. It is imperative that they forge strong relationships with their clients and that we deliver measurable value through innovation, quality solutions and an unwavering commitment to extending exceptional customer experiences on a daily basis.
Product Solutions
eCommerce Technology
With nearly 50 clients in their portfolio, the company can confidently say they have experience with a wide range of eCommerce technology platforms. Their IT engineers, infrastructure and range of services are capable of supporting all front-end eCommerce platforms. Core to their value proposition is the level of control they enable our clients to retain – control of their online channel, brand and customer experiences. Come to them with a pre-selected front-end platform, engage the company to help you choose from an array of proven market leaders in the industry, or learn more about their end-to-end (e2E) offering that features Demandware.
Powerful Integration Capabilities.
PFSW operates a leading-edge IT development and hosting practice that brings best-of-breed technology components together with proprietary enhancements, certified operational disciplines and client-centric IT professional services to meet your unique back office needs.
End-to-End eCommerce.
Powered by Demandware, PFSweb's e2E eCommerce solution includes the marketplace's most visionary technology leader and the only fully customizable, on-demand Software as a Service (SaaS) solution for world-class eCommerce. They will empower your marketing and merchandising teams with total control over the online shopping experience. The company will extend complete flexibility to each brand. They will continuously add innovative features, perform automatic upgrades, reduce risk and ensure world-class performance. Finally, the company will engage with you to continually innovate your eCommerce solution to meet the shifting requirements of a leading-edge eCommerce initiative, including quarterly business reviews where PFSW will collaborate with you and your in-house eCommerce stakeholders to maximize the effectiveness of the site and drive increased revenues and improved customer experience.
Global Logistics
Global, large-scale operations. With facilities in the United States, Canada and Europe, PFSweb operates over 2.5 million square feet of world-class distribution infrastructure and last year alone shipped $2.6 billion in client merchandise.
Extreme flexibility. The company understands that each brand presents unique requirements, and like everything else they craft solutions around, customization and flexibility are key.
PFSW has a wide breadth of inventory expertise. If you toured their facilities, you would see everything from apparel, home décor and luxury brand goods…to high-tech products and aircraft parts. Unlike many of their competitors, the company possess a unique range of capability across both B2B and direct-to-consumer supply chain segments. They understand high-touch inventory essentials and can respond to white glove service requirements. The company is also equally adept at performing complex functions often required by manufacturers, such as retail replenishment, time-definite logistics, kitting and assembly and postponed manufacturing.
Brand and customer-centricity are threaded throughout all of the company's solutions. Brand-forward packaging, flexible delivery options, premium gift wrapping services and customer-convenient returns management are included in their range of expertise. They also serve many environmentally responsible clients, and have taken steps to ensure our packaging materials and waste management processes are eco-conscientious and properly aligned with the core values of the brands the company supports.
PFSW offers scalability to ensure that your customers receive positive experiences, regardless of peaks and valleys in your business. One of their online clients regularly faces order volume fluctuations from 5,000 to 50,000 in a single day. Advanced systems and automation, coupled with some of the industry's most experienced distribution professionals, enable us to flex and adjust our solutions as needed while ensuring optimal performance.
Financial Services
PFSweb provides a complete suite of financial services to meet the needs of online retail and B2B clients. Their experienced financial services department acts as a vigilant arm of our clients' own organizations, supporting payment processing, billing, credit and collections functions. The company leverages leading fraud management technologies and a team of experienced professionals to implement and manage financial services according to your specific procedures and guidelines. And, as always, their services remain transparent to your customers.
Online Retail
Specifically for our online retail clients, PFSW offers a complete suite of eCommerce financial services to assist you in maximizing the financial performance of your eCommerce initiative while enhancing the customer experience with a complete selection of payment methods. Through a combination of the company's strategic Order Management System and their relationship with CyberSource, the company is able to authorize and settle a wide variety of electronic payments including credit and debit cards, PayPal, Bill Me Later and private label credit cards. PFSW also supports single-use and rechargeable stored value (gift) cards and even traditional house credit accounts with credit limit management and collection support. No modern eCommerce solution is complete without comprehensive fraud management capabilities and PFSW's trained personnel in conjunction with our CyberSource-based fraud screening services will help ensure you remain in financial control of your initiative.
B2B
For the company's B2B clients, they offer full-service accounts receivable management and collection capabilities, including the ability to generate customized computer-generated invoices in our clients' names and all back office services, including journal entry and reporting support. PFSW assists clients in reducing accounts receivables and days sales outstanding, while minimizing costs associated with maintaining an in-house A/R Operations staff.
Management
Mark C. Layton
Chairman of the Board, Senior Partner - Chief Executive Officer
Mark C. Layton, has been with PFSweb since its inception in 1994. As a recognized leader in the utilization of technology in business, his broad based financial skills and years of practical management experience have shown him to be one of the top CEO's in the country today. He is a highly sought after and experienced public speaker where his energy and style have entertained more than 20,000 business professionals and college students annually on such wide-ranging issues as web commerce, leadership, technology trends, supply chain management, customer relationship management, web enabled call centers, financial management and applying Christian principles in business.
In addition to being chairman of the board of directors for PFSweb, Mark has held board positions with several public companies, Mark also has served on numerous private and non-profit boards including GNWC, a wire, cable and networking products distributor; Northern Arizona University Foundation Board, Northern Arizona University College of Business Dean's advisory board and on a number of church and local club boards.
Mark is the author of .coms or .Bombs?... Strategies for profit in e-business, published in 1999, as well as co-author of an ongoing series of leadership development booklets titled Listen up Leader... He is an Associate Editor for the Center for Cycle Time Research at the University of Memphis. Mark holds a Bachelor of Science degree in Business and Management Information Systems from Northern Arizona University.
Michael Willoughby
Senior Partner - President, PFSweb Services Division
Mike Willoughby serves as President of PFSweb Services Division, responsible for the service business operations of North America. In addition, Mike serves as Chief Information Officer and Senior Partner of PFSweb. Mike joined PFSweb as Vice President of eCommerce in 1999, where he led the group responsible for the acquisition, development, integration and support of world-class technologies, and was promoted to CIO and Senior Partner in 2001.
In addition to his executive leadership experience at PFSweb, Mike founded and served as President and CEO of Design Technologies Inc., and served as President and CEO of Integration Services, Inc.
Mike is a native Texan and has been a resident of the Dallas area since 1987. He is a graduate of Abilene Christian University where he received a Bachelor of Business Administration in 1986. He continues to be involved with several local groups supporting high-tech startups and emerging growth companies including STARTech Early Ventures where he serves on the CIO council and he is a member of the Dallas Masterminds Forum. Mike's outstanding leadership in improving overall business processes and his critical involvement in the sales and implementation of many of our large client service projects has proven invaluable to the success of PFSweb.
Thomas J. Madden
Senior Partner - Chief Financial Officer and Chief Accounting Officer
Thomas J. Madden has served the roles of CAO and CFO for PFSweb since its inception. He previously worked as Chief Financial Officer of Daisytek from 1997 to 2000; acted as Vice President of Finance, Treasurer and Chief Accounting Officer of Daisytek from 1994 to 1997 and as Controller of Daisytek from 1992 to 1994. Prior to joining Daisytek, Mr. Madden served as a financial consultant and audit manager with Arthur Andersen & Co. for 11 years.
Tom received his Bachelor of Science in Accountancy degree from The University of Illinois.
